Call centre staff agress to wage cuts

first_img Comments are closed. Call centre staff at utility company Npower have agreed to pay cuts andfreezes in a bid to save their jobs. Saudagar Singh, HR director at Npower, said the pay deal involved staff atthree new call centres acquired when the company bought Northern Electric andGas in September 2001. Employees at the call centres in the North East voted by two to one toaccept a deal which will bring their pay in line with the group’s other centresthroughout the country. Singh said Npower had to take action because overall costs at the new siteswere 25 per cent higher than at other customer service centres, largely due towage bills. He explained that the company wanted to keep the centres open, butthe only way to do this was to cut wage bills. Last August, the company started talking to the unions, explaining that itneeded to cut costs. “We are very pleased with the outcome. It shows that if you work hard,common sense prevails. We were not rushed [during negotiations], and weresensible and pragmatic. We now have an economically sustainable and viablebusiness,” said Singh. Throughout the consultation process, staff were kept fully informed viaface-to-face briefings with managers, internal bulletins, question and answersessions, information on the intranet and a feedback e-mail address. Managers were also fully briefed on the status of the process and giveninformation so they could answer staff questions on a one-to-one basis. After negotiations, staff had the option to vote for new starters to starton less, and for other staff to face wage freezes for up to four years, or takea reduction in pay of up to 5 per cent. By Quentin Reade Related posts:No related photos. Call centre staff agress to wage cutsOn 11 Mar 2003 in Personnel Today Previous Article Next Articlelast_img

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