first_img Ya no son extranjeros: Un diálogo acerca de inmigración Una conversación de Zoom June 22 @ 7 p.m. ET Director of Administration & Finance Atlanta, GA Priest Associate or Director of Adult Ministries Greenville, SC Course Director Jerusalem, Israel Rector Albany, NY Anglican Communion, Remember Holy Land Christians on Jerusalem Sunday, June 20 American Friends of the Episcopal Diocese of Jerusalem Assistant/Associate Rector Morristown, NJ Cathedral Dean Boise, ID This Summer’s Anti-Racism Training Online Course (Diocese of New Jersey) June 18-July 16 In-person Retreat: Thanksgiving Trinity Retreat Center (West Cornwall, CT) Nov. 24-28 Tags Seminary of the Southwest announces appointment of two new full time faculty members Seminary of the Southwest Inaugural Diocesan Feast Day Celebrating Juneteenth San Francisco, CA (and livestream) June 19 @ 2 p.m. PT [Anglican Communion News Service] The team at the Anglican Communion Office at the U.N. has been strengthened with the appointment of Jillian Abballe as advocacy officer and head of the New York office. Abballe has extensive experience at the United Nations in New York and joins the Anglican Communion from a similar position with the international ecumenical organization the World Council of Churches and before that with the United Methodist Church.Read the full article here. Join the Episcopal Diocese of Texas in Celebrating the Pauli Murray Feast Online Worship Service June 27 Youth Minister Lorton, VA Press Release Service Director of Music Morristown, NJ The Church Investment Group Commends the Taskforce on the Theology of Money on its report, The Theology of Money and Investing as Doing Theology Church Investment Group New Berrigan Book With Episcopal Roots Cascade Books Submit a Job Listing Rector Collierville, TN Featured Jobs & Calls Rector Knoxville, TN TryTank Experimental Lab and York St. John University of England Launch Survey to Study the Impact of Covid-19 on the Episcopal Church TryTank Experimental Lab An Evening with Presiding Bishop Curry and Iconographer Kelly Latimore Episcopal Migration Ministries via Zoom June 23 @ 6 p.m. ET Rector Martinsville, VA Bishop Diocesan Springfield, IL Rector Washington, DC Episcopal Charities of the Diocese of New York Hires Reverend Kevin W. VanHook, II as Executive Director Episcopal Charities of the Diocese of New York AddThis Sharing ButtonsShare to PrintFriendlyPrintFriendlyShare to FacebookFacebookShare to TwitterTwitterShare to EmailEmailShare to MoreAddThis center_img Rector and Chaplain Eugene, OR Canon for Family Ministry Jackson, MS Rector (FT or PT) Indian River, MI Rector Shreveport, LA Rector Hopkinsville, KY Rector Tampa, FL Anglican Communion appoints Jillian Abballe to UN advocacy officer in New York Rector Bath, NC Family Ministry Coordinator Baton Rouge, LA Posted Jan 23, 2019 Rector Smithfield, NC The Church Pension Fund Invests $20 Million in Impact Investment Fund Designed to Preserve Workforce Housing Communities Nationwide Church Pension Group Curate Diocese of Nebraska Missioner for Disaster Resilience Sacramento, CA Rector Belleville, IL Virtual Celebration of the Jerusalem Princess Basma Center Zoom Conversation June 19 @ 12 p.m. ET Associate Priest for Pastoral Care New York, NY Assistant/Associate Rector Washington, DC Episcopal Migration Ministries’ Virtual Prayer Vigil for World Refugee Day Facebook Live Prayer Vigil June 20 @ 7 p.m. ET Rector/Priest in Charge (PT) Lisbon, ME Submit an Event Listing People Associate Rector Columbus, GA Submit a Press Release Associate Rector for Family Ministries Anchorage, AK Featured Events Assistant/Associate Priest Scottsdale, AZ Curate (Associate & Priest-in-Charge) Traverse City, MI Priest-in-Charge Lebanon, OH Rector Pittsburgh, PAlast_img read more

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first_img 47SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,David Basri Mr. Basri has been designing and implementing software and process improvement for financial institutions for over 35 years. He has worked with, and gained experience from, over 500 institutions both … Web: www.pointent.com Details One of the fastest growing trends in branch strategy is the implementation of cash automation for teller operations. These include new generations of cash dispensers and cash recyclers. There are five reasons commonly cited for justifying cash automation:Automated vault service. Cash automation devices can serve as the branch vault, allowing tellers to buy, and with recyclers sell, cash without involving a vault teller or supervisor.Improved transaction throughput. A traditional teller must count cash at least twice: to or from the drawer, and to or from the customer. Cash automation replaces one of these steps with what is generally a faster operation from a machine. The marginal benefit increases with the amount of cash in any given transaction, so it is greater for commercial transactions and night bags.Improved customer service. The theory is that time which used to be spent counting cash can now be spent interacting with the customer.Improved teller balancing. Since a machine is now handling the cash, teller balancing percentages should be higher.Universal staffing is more feasible. Traditional tellers who process a lot of transactions and balance all the time have skill, experience and self-discipline. These traits are not easy to replicate across an entire branch staff. Cash automation removes one of the more challenging aspects of teller work from the required skillset. In addition, cash automation can provide cash security in an “open” branch layout without a traditional teller counter.Cash automation are expensive systems. Dispensers cost $15,000 to $30,000 per device, and recyclers cost $25,000 to $45,000 per device. In many cases management and/or interface software is required, adding another $1000 to $3000 per device. Freight and installation will add another $2000 to $3000 per device. Annual maintenance will be approximately 10% of the device cost. Fully implementing cash automation would mean a device for every two tellers, though something less than that is far more common.While all the justifications above are valid and seem reasonable, the question should be: What is the actual benefit in the real world of my branch operations? Let’s take a second look at each justification in that context.Automated vault support is an explicit benefit and may actually have additional side benefits. If it is simple and quick for tellers to get more cash during the day, they can carry less in their drawers.Transaction throughput is a bit trickier. The improvement can only be realized when all tellers have a steady stream of customers. Are the tellers connected to cash automation actually doing more transactions than traditional tellers? Is this true (or not) on average, or only during peak times? If teller activity and staff forecasting are not being measured, there is no way to tell if cash automation is having an actualized benefit.Improved customer service can also be more subtle than it first sounds. If time is being “saved” as proposed in reason #2, then it cannot also be “used” for customer interaction. A teller can either have a shorter transaction time and not interact more with the customer, or interact more but not save transaction time. They cannot do both.Improved teller balancing seems obvious, but again the question is how is it realized in overall branch productivity? Tellers still have to reconcile a drawer, though it should be quicker and there should be fewer out-of-balance conditions. There is some new overhead associated with managing and reconciling the device itself. When the device is down what are the procedures and how well do tellers that have become dependent on automation perform? How accurate are traditional tellers now? The more accurate existing tellers are, the smaller the benefit.Cash automation can be a contributing factor in a program to implement more of a universal staffing model. However, it is one piece of a much larger and complex plan. There is no question that cash automation changes the security equation for institutions considering an open branch layout, but at that point full self-service kiosks likely are also part of the consideration.It is not the intent of this article to suggest that cash automation is not justified. In some operations and branches it no doubt can be of significant benefit. The point is that realizing a benefit may not be as simple as it sounds when the justifications are taken individually on face value. If you are not measuring what the branches and their employees are doing, how they are doing it and when they need to be doing it; how can you ever really know?last_img read more